Trade My Stuff FAQ's
General Questions
1. What is Trade My Stuff, and how does it work?
Trade My Stuff is an online marketplace that makes buying and selling pre-loved goods—like gym equipment—safe, easy, and affordable. Sellers list items for free, and our nationwide team of over 2,000 drivers handles pickup and delivery. Buyers browse listings, make bids, and enjoy white glove service with inspections and warranties. It’s a hassle-free way to score great deals or cash in on items you no longer need, all backed by secure payments and expert support.
2. What types of items can I buy or sell on Trade My Stuff?
Currently, you can buy or sell Peloton equipment and accessories, plus other gym gear. We’re starting with fitness equipment and plan to expand into more categories such as saunas, hot tubs, cold plunges, and more soon, so stay tuned for new additions!
3. Is Trade My Stuff available everywhere, or only in certain areas?
We operate across the entire U.S. with our network of over 2,000 drivers, so you can buy or sell from anywhere in the country. Plus, we bid global shipping with our palletizing service for international buyers.
Seller Questions
4. How do I list an item on Trade My Stuff, and is it really free?
Listing is simple—just submit your item details with your phone number; no username or password needed. Yes, it’s completely free to list! There are no upfront costs, though a fee (10%-25% of the purchase price, depending on the category) is deducted from your payout after the sale.
5. What happens after I list my item—who picks it up, and when do I get paid?
Once your item sells, our trained drivers schedule a pickup. They inspect the item on-site, and payment is made upon pickup via your choice of Venmo, PayPal (instant), or Bank Transfer/Cash App (1-2 business days). You’ll see your estimated payout when creating the listing.
6. Do I need to handle delivery myself, or does Trade My Stuff take care of it?
You don’t lift a finger! Our nationwide team of over 2,000 drivers with dollies and trucks handles pickup and delivery for you, making the process seamless.
7. What if my item doesn’t meet the inspection standards?
If your item doesn’t pass our in-person inspection checklist (completed by our trained team), we’ll notify you. You can adjust the listing or address the issue. No payment is made until the item meets the buyer’s expectations as described.
Buyer Questions
8. How do I know the item I’m buying is in good condition?
We’ve got you covered with a pre-delivery inspection. Our trained team checks every item against a thorough checklist upon pickup. You can also opt for a live call with photos and videos from the movers to confirm the condition before it ships.
9. What does the white glove delivery and assembly service include?
Our white glove service means we deliver your item to your door, set it up, and let you test it on the spot to ensure everything works as expected. It’s all about making your experience stress-free.
10. How long does delivery take, and can I get same-day or next-day options?
Delivery typically takes 1-3 days, depending on buyer and seller availability. Same-day or next-day options are available in many cases—just check at checkout. Our network of 2,000+ drivers keeps things fast and flexible.
11. What’s covered under the warranty you bid?
Our extended warranty (optional, not included in the purchase price) covers repairs or replacement if your equipment breaks from normal use. Exact terms depend on the item—details are provided at checkout.
Delivery & Logistics
12. How does your nationwide network of 2,000+ drivers work for pickup and delivery?
Our team of over 2,000 trained drivers, equipped with dollies and trucks, spans the U.S. They pick up from sellers, inspect items, and deliver to buyers—anywhere in the country—ensuring a smooth, professional process every time.
13. Can I buy something from Trade My Stuff if I’m outside the U.S.?
Yes! We ship globally with our palletizing service, which prepares your item for international delivery. Contact us for a quote based on your location.
14. What’s the palletizing service for global shipping, and how much does it cost?
Our palletizing service packages your item onto a pallet for safe international shipping. Costs vary by item size, weight, and destination—reach out at checkout for a custom quote.
Payments & Safety
15. How are payments handled, and is it safe to use Trade My Stuff?
Buyers pay with credit card or PayPal only after their bid is accepted and they approve the item’s condition via inspection photos/videos. Sellers get paid securely upon pickup via Venmo, PayPal, Bank Transfer, or Cash App. Our process eliminates scams and ensures trust with in-person verifications.
